Returning for replacement and refund

Frankly speaking, as we are dedicated to running in a long time as a wholesaler and an individual vendor, we value all our services and products offered at our website. All dresses are customized after receiving your order. Before shipping the dress out, we will send pictures to you for confirming. We aim to satisfy you. If you have any questions about the quality or details on your dress, contact the Customer Service Department first as soon as possible. We will do our best to get everything satisfactory!

All returns must be asked within 2 days of receipt for refund. Please contact us before you send the dress back.

If you are returning or exchanging dresses , please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached. We accept the returning in the following cases.

1. The dress can be returned for a refund, if the dress is obviously defective.

Warning :

The dress can not be the same as the image. It is 85%-99% most like the image. But we offer modifications according to your requirements when the dress is finished. We guarantee the dress to be close to image.

2. Referring to the dress which is not processed with the measurements you give us, we can refund the payment to you.

3. If the dress is made in a color which is completely different from the color you choose, we can refund the payment of the order to you.( For example, the red dress is made in blue.)

You should always send your returned package to China(customer assumes the shipping cost) and provide us with a tracking number in order for a replacement/refund to be issued. And the refund will be made in the same form in which payment was received.

We will be deeply appreciated for your understanding as return is not accepted in following two cases.

1. The dress can not be returned if the dress is worn, washed, altered, and damaged.

2. You do not measure the size correctly and give us the wrong measurements, so the dress does not fit. (But you can send the dress back at your expense and we alter the dress for you ; alternatively you can alter it at the local repair store.)

3. There is little color difference between the real dress and the pictures owing to the diverse screens, cameras and light which is not avoidable.